CMS Development
Complaint Management System (CMS), is a set of integrated tools,
optimized to meet efficient handling of complaints through ticketing system, which
include automate processes like registering new complaints, managing existing complaints,
automatic escalation of unresolved complaints, managing complaint statuses, performing
inquiries, handling of complaints by respective persons/departments, performance
monitoring and producing informative MIS.
CMS supports all authorized users to work in a collaborative manner throughout complaint
management cycle i.e. from initiating of complaint to closing of it. CMS is an integrated
system based on Client / Server and Relational Database technology with comprehensive
documentation.
CMS is protected from unauthorized system access by its User Management Module.
Its Logging facility ensures complete management control over its usage. This ensures
that the system is used to meet its purpose. Its Disaster Recovery module ensures
continuous System Availability.